In order to ensure customer satisfaction, all of your purchases in Medical-Zone.com are returnable / replaceable within 5 days from its delivery day. All what you need to do is:

  • Contact us at info@medical-zone.com or though our social medica pages @medzonesa
  • Make sure that the products are still in in their original condition with all tags attached and not damaged or used, Items that aren’t in the condition in which they were received, including signs of wear or alteration, can’t be returned.
  • Books can NOT be returned or exchanged

 

Exchange for orders in Saudi Arabia:

  • Our Medical Zone team will contact you and get all your notes.
  • We will provide you with our address you can ship your order by any company you choose (this shipping is on the costumer not MZ) Returns/exchange shipping has to be within 5 days from receiving your order NO order will be returned or exchanged after the 5th day
  • We will prepare your new order and ship it once we receive your previous order
  • the shipping fees for the new order is on us , in case of request another exchange the costumer will pay the fees

Returns for orders in Saudi Arabia:

  • You can return the items directly to us, our team will provide you with the details you need.
  • you can ship it directly to us by any shipping methods you like.
  • Returns shipping has to be within 5 days from receiving your order NO order will be returned  after the 5th day
  • Shipping fees is on the costumers
  • once we receive the shipment we will return your money based on the payment methods you used:

– If you placed the order using a credit card, we will refund the price of the item(s) returned to the same card. Please note that it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.

-If you placed your order using Bank transfer we will return it to your bank account

-If you have selected the Cash on Delivery (COD) service, we will issue you a coupon which is redeemable on our website for the price of the item(s) you returned you can use the coupon anytime.

  • return fees do not include shipping fees or COD service fees or any other services

 

for international orders:

  • there is no Exchange policy for international orders
  • international Return policy :
  • You can return the items directly to us, our team will provide you with the details you need.
  • you can ship it directly to us by any shipping methods you like.
  • Returns shipping has to be within 5 days from receiving your order NO order will be returned after the 5th day
  • Shipping fees is on the costumers
  • once we receive the shipment we will return your money based on the payment methods you used:

– If you placed the order using a credit card, we will refund the price of the item(s) returned to the same card. Please note that it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.

-If you placed your order using Bank transfer we will return it to your bank account

  • return fees do not include shipping fees or any other services